No ticket queue and no bot. Most messages get an answer the same day, Monday to Friday.
Three things account for most messages. Each takes under a minute to check.
Accessibility permission was declined or reset by a macOS update. Open System Settings → Privacy & Security → Accessibility and switch Deskdeck on, then quit and reopen the app.
Usually a second display being connected or disconnected mid‑switch. Switch away and back once; positions are stored per display and settle on their own. If they do not, send us a screenshot.
Paste the whole key including the dashes, and check you are on 1.0.0 or later. Keys are tied to the purchase email, not to a machine, so a reinstall is fine. Lost the key? Send the address you bought with and we will resend it.
Include your macOS version, the Deskdeck version from the menu bar, and what you did just before it happened. Deskdeck ▸ Help ▸ Copy diagnostics puts all of that on your clipboard as plain text — read it first, it contains no file names.
Refunds within thirty days, no reason needed. Fixes land in the changelog.